Supplier guide

How to operate successfully as a SyzygyHub supplier

A practical reference for manufacturing shops: how to prepare your supplier profile, review an RFQ dossier, use Y Reader and Y Estimator properly, and submit quotations you can stand behind.

Your first weeks as a supplier

The order in which things actually happen — do them in this order and the rest of the guide follows.

  1. 1

    Create your account and your supplier profile

    Enter your company website so most of your profile can be pre-filled, then correct everything by hand.

  2. 2

    Confirm your capabilities, processes and certifications

    This is what determines which RFQs reach you. Take the time to be exact.

  3. 3

    Complete your Smart Profile

    Add your equipment, materials and commercial information, and upload your capability documentation.

  4. 4

    Choose a plan and wait for review

    Your profile is reviewed by the SyzygyHub team before it goes live on the network.

  5. 5

    Receive and review your first RFQs

    Viewing a request is free. Read it fully before spending a single credit.

  6. 6

    Analyze, quote, submit

    Use Y Reader on the dossier, prepare your quotation, review it, then submit it.

Chapter 1

How to prepare your supplier profile

Your supplier profile is the only thing SyzygyHub uses to decide which requests for quote reach you. Before you start filling it in, gather the information below — completing it in one pass with real data is far faster than correcting it later.

Gather this before you start

  • Company information: legal name, address, year founded, number of employees, contact person.
  • Manufacturing capabilities: what your shop physically produces, with real dimensional and weight limits.
  • Processes: the operations you perform in-house, and those you normally subcontract.
  • Materials: the materials you actually work with day to day.
  • Certifications: certificate numbers and expiry dates, so nothing expired stays on your profile.
  • Supporting documentation: capability sheets, equipment lists, quality documentation.
  • Commercial information: typical lead times, quotation practices, markets and geographic coverage you serve.

DO

  • Describe what your shop does today — not what it did five years ago or plans to add next year.
  • State real limits: part size, thickness, weight, tolerances, batch sizes.
  • Separate what you perform in-house from what you subcontract.
  • Name your markets and the geographic area you genuinely serve.
  • Have someone from production read the profile before you submit it.

AVOID

  • Leaving sections empty and planning to "come back to it".
  • Writing vague statements such as "all types of metals" or "all volumes".
  • Listing your suppliers' capabilities as if they were your own.
  • Copying marketing text from your website instead of technical facts.

Why it matters

An incomplete profile does not simply look unfinished — it removes you from requests you could have won, because nothing in your profile matches them.

Chapter 2

How to describe your manufacturing capabilities accurately

"Complete your capabilities" is not enough guidance. What matters is describing what your shop can genuinely manufacture, with the limits that make an opportunity a fit or not.

For each process, be able to state

  • The equipment that performs it, and how many machines you have.
  • The maximum part size and working envelope.
  • The thickness or section range you handle, per material.
  • The tolerances you hold routinely — not your absolute best case.
  • The batch sizes that make economic sense in your shop.
  • The materials the process applies to.

DO

  • Enter the limits of the machine that actually runs the job.
  • Declare the tolerance you can repeat in production, in normal conditions.
  • Distinguish processes you master from those you occasionally accept.
  • Keep certifications aligned with the processes they apply to.
  • Review your capabilities whenever you buy, sell or retire equipment.

AVOID

  • Adding capabilities you do not have just to receive more requests.
  • Declaring your best-ever tolerance as your standard tolerance.
  • Overstating capacity to appear larger than you are.
  • Declaring a process without the material and thickness range that goes with it.

Why it matters

Inflated capabilities do not bring in more business — they bring in the wrong requests. You spend credits and hours on dossiers you cannot produce, decline them, and your response and success rates fall. Precise limits bring fewer requests, but ones you can win and deliver.

Chapter 3

How to maintain your Smart Profile

Your Smart Profile holds the knowledge about your shop that SyzygyHub uses to support you on every request: equipment, materials, commercial information and your own documentation. It is only as useful as it is current.

Update it when any of this changes

  • You buy, sell, replace or retire a machine.
  • You add or drop a process, or change the materials you work with.
  • A certification is renewed, obtained or expires.
  • Your typical lead times or your quotation practices change.
  • Your shift pattern or production capacity changes durably.
  • Your commercial terms or your coverage area change.

DO

  • Set a fixed moment to review it — after an equipment change, and once a quarter regardless.
  • Upload documentation that describes your shop: capability sheets, equipment lists, quality and certification documents, pricing references.
  • Remove obsolete information instead of adding new information next to it.
  • Keep one consistent version of the truth: the profile, the documents and reality must agree.
  • Correct the values proposed to you when they are wrong — corrections are how the platform learns your way of working.

AVOID

  • Uploading documents unrelated to your manufacturing activity.
  • Leaving expired certifications or decommissioned machines in place.
  • Keeping two contradictory statements — an old rate and a new one, an old lead time and a new one.
  • Treating it as a one-time onboarding form.

Why it matters

Everything the platform proposes to you — the requests you receive, the estimates prepared with Y Estimator — is built from this information. Outdated information does not stay harmless: it produces proposals you have to correct one by one.

Chapter 4

How to review an RFQ dossier before quoting

Viewing a request on SyzygyHub is free. That exists so you can decide, with no cost, whether a dossier deserves your time. Use that time properly — this is the single highest-return habit in this guide.

Pre-quotation checklist

  • Drawings: are they all present, readable, and at the stated revision?
  • Bill of materials: does it list the same parts as the drawings, in the same quantities?
  • Quantities: per part, and total — including any recurring or repeat volume.
  • Materials: specified, available to you, and consistent between drawing and nomenclature.
  • Processes: which operations are yours, which need to be subcontracted.
  • Requirements: tolerances, finishes, treatments, standards, certifications, inspection.
  • Delivery: target date, delivery point, whether the schedule is realistic for your load.
  • Documentation: is anything referenced but not supplied?
  • Missing information: what you cannot determine from the dossier as it stands.
  • Discrepancies: anything that contradicts something else in the dossier.

DO

  • Read the whole dossier before deciding whether to quote it.
  • Compare the drawings against the bill of materials part by part.
  • Write down every point you could not resolve — this list is what you clarify or state as an assumption.
  • Ask the buyer through the request messaging when something is genuinely unclear.
  • State your assumptions explicitly in your quotation when a point remains open.

AVOID

  • Quoting from the description alone without opening the documents.
  • Assuming a missing dimension or an unstated material grade.
  • Ignoring a difference between drawing and nomenclature because "it is probably a typo".
  • Committing to a delivery date without checking your current load.

Why it matters

Almost every loss-making job traces back to something that was visible in the dossier and was not checked. Thirty minutes of review before quoting is the cheapest verification you will ever do.

Chapter 5

How to use Y Reader effectively

Y Reader reads the drawings and the bill of materials of a request, compares them, detects inconsistencies and identifies the processes that may need to be outsourced. It produces a report you review — it does not replace your technical judgement.

How to work with the report

  • Start with the detected discrepancies, before anything else.
  • For each one, open the source document and confirm it yourself.
  • Go through the identified processes and mark which ones are yours.
  • Note what the report flags as missing or undetermined.
  • Decide, point by point: resolve it, ask the buyer, or quote it as an assumption.

DO

  • Review every reported discrepancy against the original document.
  • Use the report as a review checklist, not as a conclusion.
  • Resolve or investigate the important inconsistencies before you quote.
  • Keep the report at hand while you build your quotation.

AVOID

  • Trusting the result blindly, without opening the drawings.
  • Ignoring a flagged discrepancy because it looks minor.
  • Treating the report as a replacement for technical review by your team.
  • Running an analysis on a dossier you have already decided not to quote — analysis costs credits.

Why it matters

Y Reader tells you where to look. It is fast and thorough at finding what does not add up; deciding what it means for your shop is your work, and only yours.

Chapter 6

How to prepare a reliable quotation

A reliable quotation is one you can still defend three weeks later, when the order arrives. Before you send it, verify each of the points below.

Verify before submitting

  • Quantities: each line matches the request, including repeat volumes.
  • Materials: grade, form and specification, consistent with the dossier.
  • Processes: every operation required is priced — including the ones you subcontract.
  • Scope: what is included, and what is explicitly excluded.
  • Assumptions: every open point is written down, not left implicit.
  • Delivery: a lead time you can hold with your current load.
  • Missing information: stated as such, rather than silently guessed.
  • Final review: read the quotation once more, in full, before submitting.

DO

  • Price the complete scope of the request, subcontracted operations included.
  • Write your assumptions into the quotation so the buyer can confirm or correct them.
  • Give a lead time based on your real current load.
  • Have a second pair of eyes read the quotation before it goes out.

AVOID

  • Sending a quotation whose figures you have not re-read.
  • Leaving an unclear point out of the quotation and hoping it will not come up.
  • Quoting a lead time you know you cannot hold.
  • Forgetting a required operation — finishing, treatment, inspection, packaging.

Why it matters

A quotation is a commitment. What is not written down is what gets discussed after the order is placed, and it is rarely discussed in your favour.

Chapter 7

How to use Y Estimator

Y Estimator helps you build a quotation from the project documents and the information in your Smart Profile. The workflow is a review loop — you stay in control of every value.

The workflow, step by step

  • Upload the project information and documents.
  • Review Y's understanding of the project before going further.
  • Answer the clarification questions asked of you.
  • Review the project summary and correct what is wrong.
  • Review the calculations line by line.
  • Review the complete quotation.
  • Export and finalize.

DO

  • Correct any value that does not match your way of working — your corrections are what make the next estimate closer.
  • Answer the clarification questions rather than skipping them.
  • Check that the operations proposed correspond to how the job would actually run in your shop.
  • Keep your Smart Profile current before using it — the estimate is built from it.
  • Read the final quotation in full before exporting.

AVOID

  • Exporting an estimate you have not reviewed line by line.
  • Skipping the clarification questions and accepting the result as-is.
  • Using it with an outdated Smart Profile.
  • Treating the output as a final price rather than a prepared draft.

Why it matters

Your pricing methods and commercial rules stay private to your shop — they are never shared with buyers or other suppliers. Y Estimator saves you the preparation work; the price you commit to stays your decision.

Chapter 8

RFQ room: best practices

The RFQ room is where the project documents of a request are made available to you, once you are authorized to access them. It contains a buyer's confidential technical information — handle it accordingly.

When you open a dossier

  • Go through every document made available, not only the main drawing.
  • Check drawing revisions and note the one you are quoting.
  • Verify that the documents cover the whole scope of the request.
  • Identify what is referenced but not supplied, and raise it with the buyer.
  • Keep the documents strictly for preparing your quotation on this request.

DO

  • Review the available documentation before you spend credits analyzing it.
  • Note the revision of each document you based your quotation on.
  • Raise missing documents through the request rather than assuming their content.
  • Restrict access within your shop to the people who need it to quote.

AVOID

  • Sharing project documents outside your organization.
  • Using them for anything other than the request they belong to.
  • Quoting on a partial dossier without saying so.
  • Ignoring a revision difference between two documents.

Why it matters

Access to project documents rests on the buyer's trust and, when required, on a confidentiality commitment. Handling them properly is what keeps you invited to the dossiers that matter.

Chapter 9

How to use your credits wisely

Credits are only consumed when you analyze a dossier. Everything before that — receiving a request, reading it, reviewing the available information — costs nothing.

A sound decision sequence

  • Read the request and the available documents — free.
  • Decide whether the dossier fits your capabilities and your load.
  • Only then analyze it with Y Reader — the credit cost is shown before you confirm.
  • Use the report fully: review it, and quote from it.

DO

  • Qualify a dossier before analyzing it.
  • Analyze the dossiers you intend to quote, and use the report right through to your quotation.
  • Keep your monthly credits for real opportunities.

AVOID

  • Analyzing every incoming request out of reflex.
  • Analyzing a dossier that clearly falls outside your capabilities.
  • Paying for an analysis and then quoting without opening the report.

Why it matters

Credits are not a limit on your activity — they are what makes qualification worth doing. Suppliers who read before analyzing get more out of the same allowance.

Chapter 10

The mistakes to avoid before submitting a quotation

Every item below is a mistake that costs suppliers real money on this platform, and every one of them is avoidable in a few minutes.

  1. 1

    Quoting without opening every document

    The dossier contains more than the description. Reading it is free; guessing is not.

  2. 2

    Overlooking a discrepancy between drawing and nomenclature

    A quantity or material that differs between the two documents is never a detail. Resolve it before quoting.

  3. 3

    Claiming capabilities your shop does not have

    You win a job you cannot produce, or you decline requests you attracted yourself. Both damage your performance.

  4. 4

    Working from outdated company information

    An old rate, a machine you no longer own, an expired certification — all of them end up in a proposal you have to correct.

  5. 5

    Accepting an analysis or an estimate without reviewing it

    Y Reader shows you where to look and Y Estimator prepares the work. The technical and commercial decision stays yours.

  6. 6

    Not stating your assumptions

    What is left unwritten becomes a discussion after the order — and rarely in your favour.

  7. 7

    Committing to a lead time without checking your load

    A missed delivery costs far more than the days you would have gained by quoting honestly.

  8. 8

    Spending credits on a dossier you were never going to quote

    Viewing a request is free. Decide first, then analyze.

  9. 9

    Sending the quotation without a final read-through

    One full read before submitting catches most costly errors.

Conditions and requirements

What is expected of an active supplier on the network.

Accurate information

Keep your capabilities, certifications, machines and production capacity up to date.

Reliable response times

Provide realistic timelines, meet them, and communicate reliably with buyers and the SyzygyHub team.

Platform rules

Agree to SyzygyHub's rules: transparency, no platform circumvention, no spam, professional conduct.

Active subscription required

Select and keep an active plan to access the network and receive requests for quotes.

Quality commitment

Maintain high response rates, accurate bids, and professional conduct.

Quality standards

Meet quality standards, complete your onboarding, and maintain good performance.

Practical questions

Ready to put this into practice?

Prepare your profile properly, and the right requests will reach you.